Liquidation Customer Repair / Service Request

For GOB or Liquidation Stores, the original tag is REQUIRED for 1-time free sizing or warranty services. Please include both sides of the tag.

EFFY offers a one-time complimentary sizing
The complimentary one time sizing/repairs from liquidation sales are offered only until the end of 2026.

Shipping Options * Ship directly to Effy Jewelry Repair Dept (you are responsible for shipping) Drop off at Department Store Item was Purchased (Please Print your submission confirmation that will be emailed to you and include it with your item when dropping off at the store) Schedule in-person drop off at our Midtown Manhattan, NY facility

Schedule an Appointment (optional) - All times Eastern

Date Time

We will store this exactly in Eastern Time.

Return After Repair Completion * Ship Back to My Address In-Person pickup at Midtown NYC Facility This only applies to Midtown drop-offs.

All in-person service drop offs will be evaluated by our service team and not by the person accepting your service submission.
We retain the right to refuse any submissions.

Style / UPC * Click Verify to pull details from our catalog, or continue without the Style/UPC if you do not have it by checking the checkbox above. You can find style information on your Tag, Receipt, or Certificate of Authenticity.

Examples:

Effy Style Number contains 10 characters (letters and numbers): AA#AA##AA# / AA#AA###AAA

Repair Submissions without Style/UPC will delay the process 48 to 72 hours to determine the style in our system.

I do not have the Style/UPC

Style Preview

Item Type *

Ring Earrings Bracelet Necklace Other

Reason for Repair *

Sizing Missing Gem Alteration Refurbish Other

Sizing Details

Ring Sizing: We can size various increments of 1/2, 1/4, or Full. Please note, there may be an additional charge for sizing increments above 2 sizes.

Due to intricate designs of some of our pieces, we offer to make new ring in your requested size. Please note, this service can take up to 10-12 weeks. You will be notified for the repair window time.

Current Size Requested Size

Missing Gem Details Accent gem Center stone (Center stone is not covered under EFFY Limited Lifetime Warranty)

Alteration Options (choose all that apply) Shorten/Longer Earring Conversion Pendant Conversion Other

Refurbish Options (choose all that apply) Polish Rhodium Re-tipping prongs Soldering broken parts Other

Photos

Item Photos (up to 3)*

Clear, well lit photos help us verify your item. Minimum 1 Photo to show damage/condition of item. Tag / Label / Certificate of Authenticity *

Tag is REQUIRED for one-time free sizing offer. Please include both sides of tag. Receipt / Proof of Purchase

Please provide clear photo.

EFFY Service & Repair Request

Complete this form to request service. Include a printed copy of your EFFY Repair Form with your item.

Turnaround Time

Standard repairs: approximately 6 to 8 weeks
Special orders: approximately 10 to 12 weeks

Estimates are provided only after the item is received and evaluated. You will be contacted before any additional time or costs are incurred.

Warranty Details

A copy of the original receipt or tag is required for service.

The EFFY Jewelry Limited Lifetime Warranty covers manufacturing defects only. It does not cover normal wear and tear, accidental damage, pushbacks or screwbacks, loss of center stones, loss of stones over 0.09 ct, theft, or loss of the item.

Not all sizing and alteration services are covered under the Limited Lifetime Warranty.

Items must be stamped "EFFY" or "BH".
Items without a verified EFFY logo or trademark are not eligible for service.

Any service performed by a non-EFFY or non-authorized jeweler will immediately void the warranty.

Shipping & Submission

Include this completed form with your item.

Drop off at the original retailer
Ship directly to EFFY Jewelry
Schedule an in-person drop-off (Midtown Manhattan)

Inbound shipping labels cannot be provided. Return shipping is free, insured, and trackable.

Insure your package for the purchase price (not MSRP), use signature-required delivery, and retain your tracking number to enter into the tracking portal.

Service typically completes within 6 to 8 weeks after receipt. Updates are provided by email or via the tracking portal.

Effy Liquidation Repairs Form

Customer Contact Information

Customer Mailing Address

Purchase & Item Details

Photos

Customer Signature