Standard repairs are typically completed within 6 to 8 weeks. Special orders may require approximately 10 to 12 weeks.

Service estimates are provided only after the item is received and evaluated. You will be notified before any additional time or costs are incurred.

A copy of the original receipt or tag is required for service.

The EFFY Jewelry Limited Lifetime Warranty covers manufacturing defects only. It does not cover normal wear and tear, accidental damage, pushbacks or screwbacks, loss of center stones, loss of stones over 0.09 ct, theft, or loss of the item.

Not all sizing and alteration services are covered under the Limited Lifetime Warranty.

Items must be stamped "EFFY" or "BH".
Items without a verified EFFY logo or trademark are not eligible for service.

Any service performed by a non-EFFY or non-authorized jeweler will immediately void the warranty.

Please include this completed form with your item.

• Drop off at the original retailer
• Ship directly to EFFY Jewelry
• Schedule an in-person drop-off at our Midtown Manhattan facility

Inbound shipping labels cannot be provided. Return shipping is free, insured, and trackable.

We recommend insuring your package for the purchase price (not MSRP), using a signature-required delivery option, and retaining your tracking number.

Service typically completes within 6 to 8 weeks after receipt. Status updates are provided by email or via the tracking portal.