Customer Repair / Service Request

Store Location Where Purchased *

Macys Saks 5th Ave Saks Off 5th Bloomingdales Nordstrom Rack JCPenney Belk Effy Jewelry Retail (Ports, Cruises, EffyJewelry.com) Other

Repairs for Effy Jewelry Retail cannot be submitted here. You must take your item back to the respective retailer you originally purchased the item from to continue with a repair. If you continue, your request with Effy Group will be marked as Cancelled.

Shipping Options * Ship directly to Effy Jewelry Repair Dept (you are responsible for shipping) Drop off at Department Store Item was Purchased (Please Print your submission confirmation that will be emailed to you and include it with your item when dropping off at the store) Schedule in-person drop off at our Midtown Manhattan, NY facility

Schedule an Appointment (optional) - All times Eastern

Date Time

We'll store this exactly in Eastern Time.

Return After Repair Completion * Ship Back to My Address In-Person pickup at Midtown NYC Facility This only applies to Midtown drop-offs.

All in-person service drop offs will be evaluated by our service team and not by the person accepting your service submission.
We retain the right to refuse any submissions.

Style / UPC * Click Verify to pull details from our catalog, or continue without the Style/UPC if you don't have it by checking the checkbox above. Repair Submissions without Style/UPC will delay the process 7 to 10 days to determine the style in our system.

Examples:

UPC contains 12 digits: 191120xxxxxx / 607649xxxxxx / 617892xxxxxx / 198621xxxxxx / 198452xxxxxx

Effy Style Number contains 10 characters (letters and numbers): AA#AAA#AA# / AA#AA###AA4

I do not have the Style/UPC

Item Type *

Ring Earrings Bracelet Necklace Other

Reason for Repair *

Sizing Missing Gem Alteration Refurbish Other

Sizing Details

Ring Sizing: We can size various increments of 1/2, 1/4, or Full. Please note, there may be an additional charge for sizing increments above 2 sizes.

Due to intricate designs of some of our pieces, we offer to make new ring in your requested size. Please note, this service can take up to 10-12 weeks. You will be notified for the repair window time.

Current Size Requested Size

Missing Gem Details Accent gem Center stone (Center stone is not covered under EFFY Limited Lifetime Warranty)

Alteration Options (choose all that apply) Shorten/Longer Earring Conversion Pendant Conversion Other

Refurbish Options (choose all that apply) Polish Rhodium Re-tipping prongs Soldering broken parts Other

Effy Repairs Form

Customer Contact Information

Customer Mailing Address

Purchase & Item Details

Photos

Customer Signature