Effy Repairs - Store Associate Form
* indicates required field
Track an Existing Repair
Store Associate Details
Store Name
*
Store Number
*
Associate Name
*
Store Email
Store Phone
*
Store Location:
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Store Street Address
*
Suite/Unit/Apartment #
City
*
State
*
Zip Code
*
Validate Store Address
For example: Saks Off 5th #123, Macys Store 999, etc.
Contact Information
First Name
*
Last Name
*
Email
*
Confirm Email
*
Phone
*
Include country code if outside the US.
Client Shipping Address
No P.O. Boxes
Client Street Address
*
Suite/Unit/Apartment #
City
*
State
*
Zip Code
*
Validate Address
Purchase & Item Details
Store Location where purchased
*
Select...
Macy's
Bloomingdale's
Saks Fifth Avenue
Saks Off 5th
Nordstrom
Nordstrom Rack
JCPenney
Belk
GOB / Liquidation center
Effy Jewelry Retail
Other
If Other, please specify store location
Style / UPC
*
Click Verify to pull details from our catalog, or continue without the Style/UPC if you don't have it by checking the checkbox above.
Repair Submissions without Style/UPC will delay the process 7 to 10 days to determine the style in our system.
Examples:
UPC contains 12 digits: 191120xxxxxx / 607649xxxxxx / 617892xxxxxx / 198621xxxxxx / 198452xxxxxx
Effy Style Number contains 10 characters (letters and numbers): AA#AAA#AA# / AA#AA###AA4
Verify
I do not have the Style/UPC
Style Preview
Style
UPC
Description
Metal Type
Gems
Stone Weight
Color Weight
Image Path
Item Type
*
Ring
Earrings
Bracelet
Necklace
Other
Please specify Item Type
*
Reason for Repair
*
Sizing
Missing Gem
Alteration
Refurbish
Other
Describe the Other reason for repair
*
Sizing Details
Ring Sizing: We can size various increments of 1/2, 1/4, or Full. Please note, there may be an additional charge for sizing increments above 2 sizes.
Due to intricate designs of some of our pieces, we offer to make new ring in your requested size. Please note, this service can take up to 10-12 weeks. You will be notified for the repair window time.
Current Size
Requested Size
Missing Gem Details
Accent gem
Center stone
(Center stone is not covered under EFFY Limited Lifetime Warranty)
Alteration Options (choose all that apply)
Shorten/Longer
Earring Conversion
Pendant Conversion
Other
Describe the Other alteration request
*
Refurbish Options (choose all that apply)
Polish
Rhodium
Re-tipping prongs
Soldering broken parts
Other
Describe the Other refurbish request
*
Required Service Description
*
Photos
Item Photos (up to 3)
*
Clear, well lit photos help us verify your item. Minimum 1 Photo to show damage/condition of item.
Tag / Label / Certificate of Authenticity
Helpful if available.
Receipt / Proof of Purchase
Please provide clear photo.
Signature
Clear
Submit Request
