Store Associate Repair Request

Store Associate Details

Store Name * Store Number * Associate Name *

Store Email Store Phone * Associate Cellphone Number

Store Location: *

Store Street Address *

Suite/Unit/Apartment #

City * State * Zip Code *

Style / UPC * Click Verify to pull details from our catalog, or continue without the Style/UPC if you don't have it by checking the checkbox above. You can find style information on your Tag, Receipt, or Certificate of Authenticity.

Examples:

UPC contains 12 digits: 191120xxxxxx / 607649xxxxxx / 617892xxxxxx / 198621xxxxxx / 198452xxxxxx

Effy Style Number contains 10 characters (letters and numbers): AA#AAA#AA# / AA#AA###AA4

Repair Submissions without Style/UPC will delay the process 48 to 72 hours to determine the style in our system.

I do not have the Style/UPC

Sizing Details

Ring Sizing: We can size various increments of 1/2, 1/4, or Full. Please note, there may be an additional charge for sizing increments above 2 sizes.

Due to intricate designs of some of our pieces, we offer to make new ring in your requested size. Please note, this service can take up to 10-12 weeks. You will be notified for the repair window time.

Current Size Requested Size

Photos

Item Photos (up to 3)*

Clear, well lit photos help us verify your item. Minimum 1 Photo to show damage/condition of item. Tag / Label / Certificate of Authenticity

Helpful if available. Receipt / Proof of Purchase

Please provide clear photo.

EFFY Service & Repair Request

Complete this form to request service. Review the Limited Lifetime Warranty with the customer and include a printed copy of the approved EFFY Repair Form with the item.

Turnaround Time

Standard repairs: approximately 6 to 8 weeks
Special orders: approximately 10 to 12 weeks

Service estimates are provided only after the item is received and evaluated. The customer will be notified before any additional time or costs are incurred.

Warranty Details

A copy of the original receipt or tag is required for service.

The EFFY Jewelry Limited Lifetime Warranty covers manufacturing defects only. It does not cover normal wear and tear, accidental damage, pushbacks or screwbacks, loss of center stones, loss of stones over 0.09 ct, theft, or loss of the item.

Not all sizing and alteration services are covered under the Limited Lifetime Warranty.

Items must be stamped "EFFY" or "BH".
Items without a verified EFFY logo or trademark are not eligible for service.

Any service performed by a non-EFFY or non-authorized jeweler will immediately void the warranty.

Customer Shipping & Submission

Include the completed repair form with the item.

Drop off at the original retailer
Ship directly to EFFY Jewelry
Schedule an in-person drop-off (Midtown Manhattan)

Inbound shipping labels cannot be provided. Return shipping is free, insured, and trackable.

Insure the package for the purchase price (not MSRP), use a signature-required delivery option, and retain the tracking number.

Associate Shipping Instructions

Ship To:
B.H. Multi Com Corp.
145 West 45th Street, 8th Floor
New York, NY 10036
Attn: EFFY Group Repair Dept.
repairgroup@effygroup.com | 212-944-0020 Ext. 649

Packaging

Do not use bubble mailers or envelopes
Do not send the original jewelry box
Wrap item securely and place in a sturdy box
Fill empty space and seal with strong tape
Clearly label the package
Insure for purchase price and use adult signature required
Enter the tracking number in the tracking portal

Include in the Box

Printed copy of the approved repair form
Earrings: both earrings
Necklaces: pendant included (chain if pendant is missing)
Rings/bracelets: desired size and all broken parts

Effy Repairs - Store Associate Form

* indicates required field

Store Associate Details

Contact Information

Client Shipping Address

Purchase & Item Details

Photos

Signature